How can we help?

FAQ

General Questions

Are all items on your website in stock?

While we try to keep our inventory as up to date as possible, there are times when a particular product shows as available but may not be in stock. In such circumstances, you will be refunded for that item.

Do you buy old collections?

We typically do not buy entire collections, but rather can offer a consignment opportunity for individuals looking to sell their figures. Please email us with a list of what you are looking to sell, as well as photos if possible. We reserve the right to decide which items we accept to put on consignment, and we’ll establish the pricing/duration structure.



What scale in toy soldiers do you carry?

The majority of our inventory falls in the 1:30 (60mm) and 1:32 (54mm) range.



Shipping, Payment, Ordering, Returns & Exchanges

Do you ship internationally?

Yes, we do ship to many countries. At present, we do not ship to Australia, New Zealand, Indonesia, and many places in Africa. Shipping costs are ever evolving, so our list of countries we ship to can change periodically. If our online system will not let you checkout, it is likely because we do not ship to that location. You can email us for confirmation. Please visit our [Shipping & Returns] page for more details.



Can I place an order by phone?

Yes, please reach out to us to place orders or ask questions. We are generally available Monday-Saturday; 10am-6pm EST. Please leave a message if we are unavailable and we will return your call as soon as possible. (740) 775-7400



What are your payment options?

Our online store accepts most major credit cards. We do not accept PayPal. At our brick-and-mortar store we accept cash and most major credit cards. No checks.



Do you special order for customers?

Please reach out to us by phone or email if you are looking for a product that is not listed on our website. If we are able to order it, we will let you know the timeframe. All preorders must be paid for in advance.



Get in touch

Have questions about your order, or a general enquiry?