Shipping, Refund & Returns Policy
SHIPPING, REFUND & RETURNS POLICY
Payment Options
We accept most major credit cards. We do not accept Pay Pal, checks, or money orders. Orders will be processed within 72 business hours from the time the order is received.
Order Cancellation: If your order has processed and you then contact us to cancel an order, your refund will be less any credit card fees associated with the original charge.
Please feel free to contact us should you have questions or would like to place an order over the phone. You can reach us Monday-Saturday: 10:00 AM-6:00PM EST. Please leave us a message if we are unavailable and we will return your call as soon as possible. Contact us at 740) 775-7400.
Our processing system calculates any applicable taxes at the time of sale. In most cases, other than Ohio residents, there should not be any sales tax collected.
We offer domestic shipping at a flat rate of $11. Items classified as “oversized” or “heavy goods”, are shipped separately at a flat rate of $27/each. We do not combine “Heavy Goods” items with any other products for the flat rate charged.
We process and ship the same or next business day. We determine the shipping carrier, which is generally UPS ground, USPS Ground Advantage, or FedEx depending on the rate/weight of the package. If you prefer a method that is higher than our lowest rate, you will be charged the difference between carriers.
International Shipping
We offer international shipping at a flat rate of $40USD. Items classified as “oversized” or “heavy goods”, are shipped separately at a flat rate $80USD/each. We do not combine “Heavy Goods” items with any other products for the flat rate charged.
We process and ship the same or next business day. We determine the shipping carrier, which is generally UPS Worldwide Expedited, USPS International or DHL depending on the rate/weight of the package.
International Duties, Taxes and Fees
Each country has its own import duties, taxes, etc. If your country charges any import duties, taxes or an additional delivery fee on your shipment, those charges are your responsibility. We do not collect any fees, import duties or taxes for any country at the time of purchase.
Once a shipment has left the United States, it is very difficult for us to contact local authorities to track the status of a package. We cannot be liable for any order that is seized by foreign Customs agencies. Should your package be rejected by your country’s custom’s agency, you will be charged for us to reship your order to you, once the original package has returned to us.
Return Policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If we do not have a replacement available, then you will be refunded for the original purchase.
Shipping
To return your product, you should mail your product to:
The History Store
99 North Paint Street Chillicothe
Ohio US 45601
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.